Privacy policy

Privacy Policy

Effective Date: 1 Jan 2026

At Primeway Shippers, accessible from primewayshippers.com, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and shipping services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Phone number and WhatsApp contact

• Email address

• Billing and shipping address

• Company name (if applicable)

• Identification details when required for customs or shipment processing

Shipment Information

• Sender and receiver details

• Package description, weight, and declared value

• Delivery instructions

• Tracking and transaction information

Technical Information

• IP address

• Browser type and device information

• Website usage data

• Cookies and similar technologies

2. How We Use Your Information

Primeway Shippers uses your information to:

• Process, manage, and deliver shipments

• Provide shipment tracking and customer support

• Communicate service updates and delivery notifications

• Process payments and invoices

• Improve our website and service quality

• Prevent fraud and enhance security

• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only when necessary with:

• Airlines, shipping lines, and transport partners

• Customs authorities and government agencies

• Payment processors and financial service providers

• Third-party service providers that help operate our business

• Legal authorities if required by law or to protect our rights

All partners and service providers are expected to keep your information confidential and secure.

4. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve website functionality and user experience

• Remember your preferences

• Analyze website traffic and performance

You may disable cookies through your browser settings, though some features of the site may not work properly.

5. Data Security

Primeway Shippers implements appropriate security measures to protect your personal information from:

• Unauthorized access

• Loss or theft

• Misuse or alteration

While we take strong precautions, no online system can guarantee complete security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide shipping and logistics services

• Maintain business records

• Comply with legal, tax, and regulatory obligations

7. Your Rights

You may request to:

• Access your personal information

• Correct or update your details

• Request deletion of your data (where legally permitted)

To make a request, please contact us using the information below.

8. Third-Party Links

Our website may contain links to external websites. Primeway Shippers is not responsible for the privacy practices or content of third-party sites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

Primeway Shippers may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Primeway ShippersWebsite: primewayshippers.com
Email: info@primewayshippers.com
WhatsApp: +971 56 927 2542